The Revenue Memo
Field notes on SaaS metrics
How-tos and opinions from analysts who reconcile revenue for 1,400 software companies.
Latest articles
MetricsSep 30, 2026 · 6 min read
Net revenue retention: three mistakes that inflate the number
NRR is the metric investors ask about first, and the one most often calculated wrong. Here is how to get it right.
Finance opsSep 12, 2026 · 5 min read
Why your MRR never matches finance's number
Billing says one thing, the GL says another, and the board deck says a third. The gap is usually five predictable things.
Customer successAug 27, 2026 · 6 min read
Building a churn early-warning score that people actually use
Most churn models are accurate and ignored. Here is how to design one that customer success teams act on every week.
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